Terms & Conditions

Welcome to U-OPD. By using this app you agree to these Terms & Conditions and our Privacy Policy. Please read them carefully before booking appointments or sharing health information.

U-OPD connects you with hospitals, clinics, and doctors for appointment booking and related services. We are a booking platform — the diagnosis, treatment, and medical advice you receive is solely the responsibility of the hospital or doctor you consult.

Information you provide, including medical history, emergency contacts, and insurance details, is used to facilitate your care and shared with the hospital or doctor you book with. We do not sell your personal data to third parties.

You are responsible for the accuracy of the information you provide, including during emergencies. Misuse of the emergency SOS feature or providing false medical information may result in account suspension.

Appointments may be self-cancelled only within a short window after payment (shown to you at the time of booking) — once that window closes, the appointment cannot be self-cancelled. Rescheduling to a new date/time is allowed a limited number of times within a limited window before the appointment; the exact limits are shown to you at the time of booking or rescheduling and may be adjusted by us from time to time.

The consultation fee is set by the hospital/doctor and is GST-exempt; a platform fee is added by U-OPD and is subject to GST, both shown before you pay along with your invoice. If you cancel within the allowed window, the consultation fee is refunded in full — the platform fee and its GST are non-refundable and no credit note is issued. Multi-visit packages purchased through the app are tied to your account and the specific doctor, are non-transferable, and are governed by the same cancellation/refund rules as individual appointments.

Queue token numbers and estimated wait times shown in the app (including for walk-in and QR-based check-in) are indicative only and can change based on real-time clinic conditions. Ratings and reviews you submit must reflect an appointment you actually attended.

These terms may be updated from time to time. Continued use of the app after an update constitutes acceptance of the revised terms.